Refund policy

RETURNS 

  • You must contact us within 24 hours of receiving an item to be eligible for refund or store credit. Please read full terms below.

  •  If your order is incorrect, or missing item(s), please contact TTR right away within 24 hours of receiving your order so that I can correct it right away!

  • All JEWELRY is final sale. No refunds or returns for wrong size or fitting issues on JEWELRY. I always list sizing & photos. If you have a question about an item, please send an inquiry before purchasing.

  • If your jewelry order arrives damaged upon arrival, you must contact TTR within 24 hours of receiving item so I can file a claim with shipping carrier. It takes up to 30 days before USPS allows a claim to be filed. Upon filing a claim, it takes up to another 30 days for them to pay the claim. I have zero control of shipping carriers, their shipping, or their timeline. I always take care of my customers.

  • All CLOTHING items are final sale & not eligible for refunds, but are eligible for STORE CREDIT if contacted within 24 hours of product delivery and returned NEW WITH TAGS. You may exchange for different sizing if the sizing is available. If your size is not available, TTR will issue store credit. Item must be returned in the same condition it was sent. This means no new signs of wear or damage. Clothing is not eligible for returns after any wearing.

  • Eligible returns must be received within 7 days of the original purchase date or customer forfeits refund or store credit.

  • Shipping charges are non-refundable. Customer is responsible for purchasing return shipping label unless otherwise discussed with TTR. To begin issuing a return, please email theturquoisereata@gmail.com or through the shop inbox on my website with your order number, full name, and issue.

  • For any other problems with your order please reach out directly via e-mail theturquoisereata@gmail.com for all inquiries. I do not check my dm's regularly on social media.

  • It is at the discretion of TTR to deny a return if the merchandise is damaged.