****By completing your purchase, you agree to the following terms and conditions listed below on this page:*****

Registered Business Name: THE TURQUOISE REATA LLC

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RETURNS 

Eligible returns must be received within 14 days of the original purchase date or customer forfeits refund or store credit.

• Please contact us within 24 hours of receiving an item to be eligible for refund or store credit if item is damaged, incorrect, or missing so we can replace it with in stock inventory. Please read full terms below.
  

• ALL JEWELRY IS FINAL SALE. No refunds or returns for wrong size or fitting issues on JEWELRY or because you decided you didn't like it. I always list sizing & multiple photos & live sale jewelry is clearly shown in real time. If you have a question about an item, please send an inquiry before purchasing.

• If your jewelry order arrives damaged upon arrival, you must contact TTR within 24 hours of receiving item so I can file a claim with shipping carrier or see if we can replace the item. Please send us a chat box message so we can issue you a return label. It takes up to 30 days before USPS allows a claim to be filed. Upon filing a claim, it takes up to another 30 days for them to pay the claim. I have zero control of shipping carriers, their shipping, or their timeline. I always take care of my customers.

• All CLOTHING items are available for returns if contacted within 14 days of product delivery and returned NEW WITH TAGS. You may exchange for different sizing if the sizing is available. If your size is not available, TTR will issue a refund. Item must be returned in the same condition it was sent. This means no new signs of wear or damage. Clothing is not eligible for returns after any wearing or the removal of its tags. It is up to the discretion of TTR to say if items are or are not eligible for refund.
  

• Shipping charges are non-refundable. Customer is responsible for purchasing return shipping label unless otherwise discussed with TTR. To begin issuing a return, please do so through the shop inbox on my website with your order number, full name, and issue.

• For any other problems with your order please reach out directly via Shopify inbox (accessed on the home page of this website) for all inquiries. I do not check my dm's regularly on social media or the shop phone daily.

• It is at the discretion of TTR to deny a return if the merchandise is damaged.
  

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AUTHENTICITY & ARTISAN DISCLAIMER 

At The Turquoise Reata, we take immense pride in supporting Native American artisans and honoring their craftsmanship with the respect it deserves. We source our Native American-made jewelry directly from Indigenous artists and trusted resellers. When a piece is Native-made, we do our best to clearly label and represent it as such.

In addition to our Native American collection, we also carry artisan-made pieces from New Mexico, as well as a carefully curated selection of imported jewelry from countries such as Italy, India, Australia, Tibet, & more. These items will always be labeled as imported or non-Native made.

We strive for full transparency during all product listings and live sales & take pride in being always transparent to our customers to build confidence & trust. If you ever have a question about the origin of a piece, we welcome you to ask for double clarification before purchasing.

By shopping with The Turquoise Reata, you acknowledge that while we work diligently to provide accurate descriptions and sourcing information, you understand that mistakes may happen unintentionally and agree to contact us directly to resolve any concerns.

We do not condone or support the misrepresentation of Native American jewelry in any form. Your trust means everything to us, and we are committed to continually upholding the integrity of every piece we offer.

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TURQUOISE AUTHENTICITY POLICY

At The Turquoise Reata, we take pride in offering high-quality turquoise jewelry. To ensure transparency and trust with our customers, we provide the following information regarding the sourcing and classification of our turquoise:

1. Our Turquoise Sourcing:

• We source turquoise from a variety of locations around the world, including the United States, Mexico, China, Kazakhstan, Egypt and other regions. Unless otherwise stated, we do not guarantee the specific mine or country of origin for each piece.

2. Types of Turquoise We Offer

Our collections may include:

• Natural Turquoise – Mined turquoise that has not been treated beyond basic cutting and polishing.

• Stabilized Turquoise – Genuine turquoise that has been enhanced with a clear resin to improve durability.

• Composite/Reconstituted Turquoise – Turquoise fragments that have been bonded together with resin for a uniform look.

3. Ethical and Transparent Practices

• We do not claim our turquoise is Native American-made unless it is verified and created by a recognized Native American artisan.

• We do not use tribal names such as “Navajo Turquoise” or “Navajo Pearls” unless the product is directly associated with an artisan from that tribe.

• We ensure that all descriptions accurately reflect the turquoise’s characteristics to the best of our knowledge.

4. Customer Inquiries & Verification

• If you have any questions about a specific piece, please contact us before purchasing.

• We are happy to provide all available information about the turquoise in our jewelry, but we can only confirm mine-specific origins when verified by our suppliers.

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ROUTE PROTECTION: Checkout Terms & Conditions 

We highly recommend adding Route Package Protection at checkout to safeguard your order against loss, theft, or damage in transit. Route provides quick and easy claims processing to ensure you’re protected if something goes wrong after your order leaves our hands.

If you choose to opt out of Route Package Protection, you acknowledge and accept full responsibility for your package once it has been handed over to the carrier. The Turquoise Reata is not liable for any lost, stolen, or damaged packages if protection is declined. This includes but is not limited to delays, missing items, and theft after delivery.

We do not offer replacements or refunds on orders without Route Protection once tracking shows the item was shipped or delivered.

Thank you for supporting my small business and understanding my shipping policies.

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SHIPPING

• TTR ships typically five days a week. If we are traveling, there will usually be a banner on the home page with details on when you can expect your package to ship. Processing & shipping will be completed at the latest within 14 days at the absolutely latest  

• Please remember this is my small business, not Amazon- BUT we do try to be faster  

• Please see announcement bar on home page for any notifications about being out of town or unable to ship packages right away.

• We are not responsible for packages once they have been dropped off to ship & have zero control over shipping carries, their policies, or their timelines. Please remember I am not the mail truck & utilize Route Protection to protect your precious treasures & product purchases!

• We are not responsible for packages if the customer puts the wrong address.

• If your address needs updated, please wait until it's been updated before paying your invoice to avoid it being shipped incorrectly. You must contact us via through the Shopify inbox link on the home page BEFORE finalizing your order with your full, correct mailing address & make sure you receive a confirmation email back saying your address has been updated. If you wait until after you've paid, I may not see your email in time to update it before your order ships.

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MISSING PACKAGES & CLAIMS

• If your package is missing or has not arrived after being marked delivered, please notify us immediately & then contact your local PO to see if they can locate it for you.

• We are forced to follow the procedures set by our carriers for all lost & delayed package claims. Refunds or replacements will not be issued until the claims process has been absolutely completed, which cannot be started before 30 days after shipment. During this period, we will work with the carrier to resolve the issue and provide updates as necessary. 

• I will always take care of my customers, but I cannot issue you a refund or replacement if the case is still open & there is a possibility of your package surfacing or being delivered or if you DID NOT USE ROUTE PROTECTION.

• Refunds or replacements will only be processed once the carrier's investigation has concluded and the claim has been approved and only if you USED ROUTE PROTECTION.
  

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JEWELRY CARE TIPS

• I hope you love your new treasures! To take care of your new gems, it is important to understand how to properly care for turquoise/other gemstones & how to store it safely. Without the proper care, your stones can become discolored & even potentially damaged. To prevent any harm to your new jewelry, please read the helpful hints below so you can protect & preserve your handmade treasures.

• Turquoise measures 5 to 6 on the Mohs hardness scale. It is relatively fragile, porous, & susceptible to heat and chemical damage. Due to this stone’s properties, you should protect it from heat, chemicals, & shocks.

• Avoid getting your jewelry wet, exposing to perfumes, dish soap, hot water, soap, lotion, sunscreen, coffee, tea, soaking in water, oils, or any oil-based substance.

• Clean your jewelry with a clean soft cotton cloth, free of cleaning agents. It is safe to clean sterling & copper using an anti-tarnish polishing cloth, avoiding contact with the stone. Many collectors will want to keep the natural patina & polishing can devalue a piece,but that’s up to you!

• Keep your jewelry in its proper storage after every use. You can wrap it carefully with a tissue paper or a 100% cotton cloth & place it in your jewelry box or in a zip-lock plastic bag. By doing so, you can prevent tarnishing (eliminating exposure to air) & the possibility of hard materials or other jewelry scratching your handmade treasures.

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CLOTHING CARE TIPS

• Boutique clothing is known for its high-quality materials, unique designs, and attention to detail, making it a valuable addition to any wardrobe. To maintain its beauty and longevity, it's essential to handle these garments with care. Below are some simple but effective tips to keep your boutique clothing looking fresh and stylish for years to come.  

• **Check the Care Label First**  Before washing or treating your boutique clothing, always check the care label. This small tag provides essential information on how to properly clean and maintain your garment, from washing and drying instructions to special care recommendations.  

• **Separate for Washing** To prevent damage and preserve fabric integrity, wash boutique clothing separately from everyday garments. Many boutique pieces feature delicate materials or intricate details that could be snagged or worn down by other items in the wash. Separating clothes also helps avoid color bleeding and fading.  

• **Opt for Gentle Washing Methods**  Delicate fabrics like lace, chiffon, or silk require extra care. Whenever possible, hand-wash these pieces in cold water using a mild detergent. If using a washing machine, select a gentle or delicate cycle to minimize wear and tear.  

• **Choose a Mild Detergent** Harsh detergents and fabric softeners can break down fibers and alter the texture of boutique clothing. Instead, use a mild detergent specifically designed for delicate fabrics to help maintain their shape, color, and softness.  

• **Air Dry for Best Results** Avoid using a dryer, as heat can cause shrinkage, fading, or distortion of delicate fabrics. Instead, lay garments flat on a clean, dry surface to air dry. Hanging certain fabrics may lead to stretching, so drying flat is the best option for preserving the original shape.  

• **Store with Care** Proper storage is key to keeping boutique clothing in excellent condition. Fold delicate items neatly or hang them on padded hangers to avoid stretching. Keep garments away from direct sunlight, which can cause fading over time.  

• **Final Thoughts** Investing in boutique clothing means investing in quality, and taking the right steps to care for these pieces will help extend their lifespan. By following these simple care guidelines, you can ensure your wardrobe remains stylish and well-preserved for years to come.  
  

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REPAIRS

• TTR is not responsible for any items damages on ANY PRODUCTS  after wearing. If your product becomes damaged, I can direct you to where your items can be repaired safely. I do not do repairs on jewelry unless it’s a Lujan Silver piece. Please take care of your jewelry like you would fine diamonds. There are professionals who repair Native American items, I can help you get in contact with them to fix your piece. I do not do repairs & I do not offer any type of warranty on items purchased. I have no control over repairs as it is a third party I am connecting you with. You can always take items to your local mall to a jewelry repair shop, local jewelry store, or a pawn shop often has in house silver smiths. Most repairs take several weeks. I am not responsible for items lost during repairs/shipping. 
  
  

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